Terms of Use

These Terms of Use govern access to and use of Gripho, including gripho.io, app.gripho.io, our AI meeting assistant, integrations, websites, applications, APIs, support channels, and related services. Gripho helps teams prepare for meetings, capture meeting context, draft follow-ups, propose CRM updates, schedule next steps, and send approved actions to connected tools.

By creating an account, signing in, clicking to accept, subscribing, or using Gripho, you agree to these Terms. If you use Gripho on behalf of an organization, you represent that you have authority to bind that organization.

The service is provided under the Gripho brand. Questions about these Terms can be sent to thiago@gripho.io. If a separate order form, subscription agreement, data processing agreement, or enterprise agreement applies, that document may include additional or different terms for the relevant customer.

These Terms should be read together with our Privacy Policy and any applicable order form, subscription terms, security documentation, data processing terms, service-level commitments, or written agreement between Gripho and the customer. If there is a conflict, a signed agreement or order form controls for that customer, followed by service-level commitments, these Terms, and then other posted policies.

You must be legally able to enter into these Terms and use Gripho in compliance with applicable law. You are responsible for providing accurate account information, keeping it current, maintaining the confidentiality of credentials, and promptly notifying Gripho of suspected unauthorized access.

You are responsible for activity under your account and workspace, including activity by users you invite or authorize. Gripho may suspend or restrict access if account information is false, outdated, incomplete, or associated with misuse, fraud, security risk, or legal violation.

Gripho grants customers a limited, non-exclusive, non-transferable, revocable right to access and use the service during the applicable subscription period and within the limits of the selected plan or order form.

Gripho may include meeting capture, transcripts, summaries, AI-generated insights, pre-meeting briefs, follow-up drafts, CRM update suggestions, task drafts, scheduling workflows, integrations, approval flows, analytics, and related collaboration features. Features may vary by plan, customer configuration, geography, integrations, and product availability.

Gripho may offer beta, preview, experimental, or early-access features. These features are provided as-is, may be changed or discontinued at any time, and may be less reliable than generally available features.

Customers and users retain ownership of content they submit, connect, upload, generate, or approve through Gripho, including meeting recordings, transcripts, summaries, notes, CRM data, calendar data, emails, tasks, prompts, drafts, and other workspace materials.

You grant Gripho and its service providers a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, and otherwise use customer content only as needed to provide, secure, support, improve, and maintain Gripho; comply with law; enforce these Terms; and perform actions requested or authorized by users.

You are responsible for obtaining all rights, permissions, notices, and consents required to use Gripho with your content, meetings, participants, customers, CRM records, calendars, recordings, and connected tools. This includes complying with call recording, consent, employment, privacy, and communications laws that apply to your use.

Gripho may generate summaries, recommendations, drafts, CRM updates, tasks, scheduling suggestions, and other outputs using automated systems. AI outputs may be incomplete, inaccurate, or unsuitable for a specific purpose. Users are responsible for reviewing outputs before relying on them or sending them to third parties.

Gripho is designed to support approval workflows for important actions, but customers remain responsible for configuring integrations, permissions, review processes, and workspace controls.

You may not use Gripho to violate law, infringe rights, record or process meetings without required consent, send spam or phishing, distribute malware, harass or discriminate, create or promote unlawful content, scrape or harvest data without authorization, interfere with service infrastructure, bypass security controls, reverse engineer the service except where allowed by law, or use the service to build a competing product through unauthorized access.

You may not upload or process content that you do not have the right to use, content that is defamatory or deceptive, content that exploits or harms children, or content that creates a security, privacy, legal, or reputational risk for Gripho or others.

Gripho may investigate violations and may remove content, disable integrations, suspend accounts, or terminate access when we reasonably believe these Terms have been violated or use of the service creates risk.

Gripho may connect with third-party services such as calendars, video conferencing tools, CRMs, email providers, task managers, messaging platforms, AI providers, transcription providers, and payment processors. Your use of third-party services is governed by their terms and privacy policies.

Gripho is not responsible for third-party services, changes to their APIs, outages, data handling practices, or content. If you authorize an integration, you instruct Gripho to exchange data with that service as needed to provide the requested functionality.

Plan features, usage limits, prices, renewal terms, and billing cycles are described on the applicable pricing page, checkout flow, order form, or written agreement. Unless stated otherwise, subscriptions renew automatically until canceled and fees are billed in advance.

You authorize Gripho and its payment providers to charge applicable fees, taxes, and other amounts using the payment method provided. If payment fails or amounts remain overdue, Gripho may limit, suspend, or terminate access after providing reasonable notice where required.

Fees are non-refundable except as required by law or expressly stated in a written agreement. Customers are responsible for taxes, duties, withholdings, and similar charges, excluding taxes based on Gripho's income.

Gripho and its licensors own all rights, title, and interest in the service, including software, interfaces, workflows, designs, models, documentation, trademarks, logos, and other product materials. These Terms do not grant any ownership rights in Gripho.

Feedback, suggestions, or ideas submitted to Gripho may be used without restriction or compensation, provided that Gripho does not identify the submitter without permission.

Gripho's collection, use, sharing, and retention of personal information is described in the Privacy Policy. Customers are responsible for ensuring that their use of Gripho complies with applicable privacy, data protection, employment, telecommunications, and recording laws.

Where Gripho processes personal information on behalf of a customer, Gripho will process that information according to the customer's instructions and applicable data processing terms. Customers authorize Gripho to use subprocessors necessary to provide the service.

Gripho uses administrative, technical, and organizational safeguards designed to protect the service and customer content. Customers are responsible for configuring workspace access, maintaining secure credentials, managing integration permissions, and promptly reporting suspected unauthorized access.

Security concerns or vulnerability reports can be sent to thiago@gripho.io. Do not access, alter, destroy, or exfiltrate data that does not belong to you while researching a potential issue.

These Terms remain in effect while you use Gripho or maintain an account. You may stop using the service or cancel according to the applicable plan or agreement.

Gripho may suspend or terminate access if you breach these Terms, fail to pay fees, create security or legal risk, misuse integrations, violate third-party rights, or if continued access could harm Gripho, customers, users, or third parties.

After termination, customers may have a limited period to export available content, subject to plan features, product functionality, legal requirements, and backup retention. Gripho may delete or anonymize content after termination according to its retention practices and legal obligations.

Gripho is provided on an as-is and as-available basis. To the maximum extent permitted by law, Gripho disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, and preservation of content without loss.

Gripho does not guarantee that AI outputs, summaries, recommendations, CRM updates, or drafts will be accurate, complete, legally compliant, or suitable for a particular use. Users should review outputs and maintain appropriate human oversight.

To the maximum extent permitted by law, Gripho will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost opportunities, loss of goodwill, loss of data, or cost of substitute services.

To the maximum extent permitted by law, Gripho's total liability for all claims relating to the service will not exceed the amounts paid by the customer to Gripho for the service during the 12 months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so some of the limitations above may not apply.

You will defend, indemnify, and hold Gripho and its affiliates, officers, employees, contractors, and providers harmless from claims, losses, damages, liabilities, costs, and expenses arising from your content, your use of Gripho, your violation of these Terms or law, your infringement of third-party rights, or your failure to obtain required permissions or consents.

Gripho may improve, modify, suspend, or discontinue features from time to time. We will use reasonable efforts to avoid materially reducing paid core functionality during an active subscription without notice or replacement functionality.

Gripho may update these Terms. Material changes will be communicated through the website, product, email, or another reasonable method. Continued use of Gripho after updated Terms take effect constitutes acceptance of the updated Terms.

Neither party is responsible for delay or failure caused by events beyond reasonable control, including natural disasters, labor disputes, war, government action, internet failures, power failures, or attacks on infrastructure.

You may not assign these Terms without Gripho's prior written consent. Gripho may assign these Terms in connection with a merger, acquisition, corporate reorganization, financing, or sale of assets.

If any provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. The parties are independent contractors. Provisions that by their nature should survive termination will survive.

Questions, notices, or requests about these Terms can be sent to thiago@gripho.io.